Please read our frequently asked questions page (click here) as you may find the answer to your question there. For all questions and queries please EMAIL US using the form below, all queries are normally answered within a few hours

All orders are dispatched Monday to Friday on a 'next day' service and all our deliveries are made Monday to Friday 8:00am to 5:30pm. We try our best to get all orders dispatched within 24 hours of receiving your order. You should normally allow 48 hours to receive your order, e.g if your order is placed on a Monday it will go out on Tuesday for delivery Wednesday. During busy periods, e.g. November, December, you should allow 4 - 5 days to receive your order. However, if you live in the Borders or north of there, Parcelforce delivery periods are 2 days, even though they are sent on a 'next day' service, sorry.

*** Due to the high volume of orders we are currently experiencing there is a 24 hour delay on the processing of telephone orders. Internet orders are processed immediately as usual.***

If you are chasing an existing order please try not to call between 2pm and 4.30pm as we are busy trying to get orders out to you on time